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A
Alejandro Marfil
Participant
August 9, 2017
Answered

There is not enough memory available error when trying to underline text.

  • August 9, 2017
  • 1 reply
  • 1897 views

Buenas tardes,

Estoy teniendo un error con todos mis dispositivos (móvil y tablet) que me impide poder editar los PDFs que tengo guardados en el Document Cloud.

Se pueden abrir en su totalidad sin ninguna dificultad, pero en el momento que se entra en modo edición (la opción de subrayar), comienza a fallar. No puedo más que abrir y editar ese archivo en concreto, los demás dan el mismo fallo: "No hay suficiente memoria disponible. No se puede descargar el archivo".

He probado a borrar aplicaciones y aún con varios Gigas de almacenamiento libre, sigue dando el mismo error. Desinstalar la aplicación y volverla a descargar no soluciona el problema, es más, el documento editado no se guarda en su última versión, sino en una mucho anterior donde no aparecen las nuevas modificaciones, por lo que se pierde todo el trabajo.

Me preguntaba si habría alguna solución para este inconveniente. Muchas gracias.

Un cordial saludo,

Alejandro Marfil

This topic has been closed for replies.
Correct answer Adorobat

Hi Alejandro,

Based on the description mentioned above, you are receiving " Not enough memory available" error when underlining text using comment option in Acrobat Reader, is that correct?

Does the error appears when you underline text on a pdf file stored locally?

If possible, try underlining text using Acrobat Reader desktop application and see if that works. You can download Reader for desktop using this link: Adobe - Adobe Acrobat Reader DC Distribution

Also, try deleting few files from document cloud and try workflow again.

Could you share version of Acrobat Reader installed on the device?

And, Android OS version installed on the device?

You may refer to this link for the same: Acrobat Reader Help for Android: Troubleshooting FAQs

Thank you,

Shivam

1 reply

Adorobat
AdorobatCorrect answer
Participating Frequently
August 10, 2017

Hi Alejandro,

Based on the description mentioned above, you are receiving " Not enough memory available" error when underlining text using comment option in Acrobat Reader, is that correct?

Does the error appears when you underline text on a pdf file stored locally?

If possible, try underlining text using Acrobat Reader desktop application and see if that works. You can download Reader for desktop using this link: Adobe - Adobe Acrobat Reader DC Distribution

Also, try deleting few files from document cloud and try workflow again.

Could you share version of Acrobat Reader installed on the device?

And, Android OS version installed on the device?

You may refer to this link for the same: Acrobat Reader Help for Android: Troubleshooting FAQs

Thank you,

Shivam

A
Alejandro MarfilAuthor
Participant
August 17, 2017

Hi Shivam,

Recently I was trying to open local documents that were not uploaded in the cloud. It seems that it was a "Document Cloud" bug, because they opened without a mistake.

I did what you said and I deleted those documents. I will try later to see if the error still working by uploading the files again.

Thank you very much,

Alejandro

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