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Susan33890291931e
Participant
Nov 27, 2023 9:02 PM UTC
Answered

Third party docs/apps Premium tools for mobile

I try to open Word, Excel files on my Android mobile (usually attachments to emails). I get asked to upgrade to Premium tools for mobile by Adobe. I close this window and my document does not open in the app it was created in (I.e. Word). It stops me from opening my documents. Does anyone know how to turn this off?

 

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    Souvik Sadhu
    Souvik SadhuCorrect answer
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    Nov 28, 2023 5:56 AM UTC

    Hi @Susan33890291931e,

     

    Hope you are doing well. Thank you for writing in!

     

    From the description, it looks like the default app to open Word or Excel files has changed to Acrobat Reader Mobile due to which you see the dialog box.

     

    You can learn more on how to change the default app by clicking here.

     

    Hope this helps.

     

    -Souvik

    View reply

    1 reply

    Souvik Sadhu
    Souvik SadhuCorrect answer
    Legend
    Nov 28, 2023 5:56 AM UTC

    Hi @Susan33890291931e,

     

    Hope you are doing well. Thank you for writing in!

     

    From the description, it looks like the default app to open Word or Excel files has changed to Acrobat Reader Mobile due to which you see the dialog box.

     

    You can learn more on how to change the default app by clicking here.

     

    Hope this helps.

     

    -Souvik

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