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Susan33890291931e
Participant
November 27, 2023
Answered

Third party docs/apps Premium tools for mobile

  • November 27, 2023
  • 1 reply
  • 3649 views

I try to open Word, Excel files on my Android mobile (usually attachments to emails). I get asked to upgrade to Premium tools for mobile by Adobe. I close this window and my document does not open in the app it was created in (I.e. Word). It stops me from opening my documents. Does anyone know how to turn this off?

 

    This topic has been closed for replies.
    Correct answer Souvik Sadhu

    Hi @Susan33890291931e,

     

    Hope you are doing well. Thank you for writing in!

     

    From the description, it looks like the default app to open Word or Excel files has changed to Acrobat Reader Mobile due to which you see the dialog box.

     

    You can learn more on how to change the default app by clicking here.

     

    Hope this helps.

     

    -Souvik

    1 reply

    Souvik Sadhu
    Community Manager
    Souvik SadhuCommunity ManagerCorrect answer
    Community Manager
    November 28, 2023

    Hi @Susan33890291931e,

     

    Hope you are doing well. Thank you for writing in!

     

    From the description, it looks like the default app to open Word or Excel files has changed to Acrobat Reader Mobile due to which you see the dialog box.

     

    You can learn more on how to change the default app by clicking here.

     

    Hope this helps.

     

    -Souvik

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