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avid_Brilliance7ebd
Known Participant
Sep 26, 2026 9:37 PM UTC
Answered

This is second time you made update and I have a problem with draw free-form button not working

I will record a video for this problem 

    Amal Jaiswal
    Amal JaiswalCorrect answer
    Community Manager
    Oct 22, 2026 3:36 PM UTC

    Hi ​@avid_Brilliance7ebd  

    Thanks for sharing the details, please try updating the application to the new version (containing the fix) and reboot the device once and see if that helps.

    ~Amal

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    15 replies

    avid_Brilliance7ebdAuthor
    Known Participant
    Oct 22, 2026 4:25 PM UTC

    It works now thank you guys for your help I wish you all the best 

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    avid_Brilliance7ebdAuthor
    Known Participant
    Oct 22, 2026 3:15 PM UTC

    Device model name SM-N770F/DS

    Android version 13

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    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    Oct 22, 2026 3:36 PM UTC

    Hi ​@avid_Brilliance7ebd  

    Thanks for sharing the details, please try updating the application to the new version (containing the fix) and reboot the device once and see if that helps.

    ~Amal

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    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    Oct 12, 2026 1:32 PM UTC

    Hi ​@avid_Brilliance7ebd 
    Hope you are doing well and thanks for your patience, could you please try to update the application to the latest version available on the PlayStore and reboot the device once and see if that fixes the issue. 

    Let us know if you still experience the issue after the update.

    ~Amal

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    avid_Brilliance7ebdAuthor
    Known Participant
    Oct 12, 2026 3:02 PM UTC

    Excuse me, but I don't see any update on app store

     

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    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    Oct 12, 2026 5:59 PM UTC

    Hi there 

    Thanks for sharing your observation, please give us some time to get this checked. We will keep you posted on the progress.

    ~Amal

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    avid_Brilliance7ebdAuthor
    Known Participant
    Sep 29, 2026 3:48 PM UTC

    Version 26.8.3.49043

    And version 26.9.0.49916

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    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    Sep 29, 2026 4:32 PM UTC

    Hi there 

    Thanks for sharing the update. We have shared it with our development team for further review.
    We will keep you posted on the updates. 


    Regards,

    Amal

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      avid_Brilliance7ebdAuthor
      Known Participant
      Oct 4, 2026 8:20 PM UTC

      Hi here , I wish you guys all the best 

      Are you still working on this big problem? 

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      avid_Brilliance7ebdAuthor
      Known Participant
      Sep 26, 2026 9:45 PM UTC

      Here's a video for the problem 

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      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      Sep 29, 2026 12:07 PM UTC

      Hi avid_Brilliance7ebd,


      Thank you for reaching out and reporting this issue. We are sorry for any inconvenience caused. We will investigate this behavior. Could you please share the specific Acrobat and OS versions you are using on your device?


      Thanks,

      Meenakshi

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