This subscription is useless

Question

Hey forum folk.

so who else is having never ending issues with their premium subscription on iPhone or iPad?
great because so am I. I paid for one year- $119.99 not bloody cheap and still to this day everytime I open the app I'm only listed as a free user; regardless of the fact that I have an active subription for another 8 months roughly. I follow the pathway to manage my subscriptions and it shows as active and yet. NO PREMIUM FEATURES.

i literaly have to uninstall and then reinstall the app at least 2-4 times in a row before some type of glitch kicks in and it finally recognises my current subription (it doesn't always work however). Then and only then can I use this stupid app for its purpose. Once I close the app however and re-open the nightmare starts all over again...... someone please help me here before I going absolutely mental and plan a hijacking is Adobe headquarters. NOT EVEN JOKING!

Harsh Vardhan Pareek · Answer

Hi @Keyana22618896xik7,

Sorry for the trouble you are facing. As we can check there is no subscription active under this email which is showing on your community profile. Could you please let us know if you have some other email that might be having the subscription active?

Please share it in a private message, so we can check your account and assist you better.

For sending a private message follow the below steps:

Tap my name beside my profile picture.
Tap send a message.
Write your message and tap send.

Thanks,

Harsh

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