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Participant
July 18, 2026
Answered

Tilaus

  • July 18, 2026
  • 1 reply
  • 9 views

Dear Adobe Customer Support,

I would kindly like to ask for your help regarding my subscription.

I was traveling abroad and did not have a reliable internet connection, so I was unable to cancel my subscription before it renewed. I also found that the app did not meet my needs, and I do not wish to continue using it.

I noticed that a charge of €78 is now being requested. I would be very grateful if you could cancel this charge or issue a refund, as I do not intend to use the subscription.

Thank you very much for your understanding and assistance. I appreciate any help you can provide.

Kind regards,

anisiia

    Correct answer Amal Jaiswal

    Hi there 

     

    Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

    Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.

    ~Amal

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    July 20, 2026

    Hi there 

     

    Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

    Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.

    ~Amal