To retrieve back

Hi there

I hope this message finds you well, and thank you for reaching out!

To assist you better, could you please review the following points?

1. Account Verification:
   Have you checked if you might have used a different account to sign in to the app? For example, consider if you used:

   • An Adobe account directly (Sign in with Adobe).
   • A social sign-in option (e.g., Google, Facebook, or Apple).

   It's worth confirming which login method was used to ensure you're accessing the correct account.

2. Platform Details:
   Could you confirm the platform where you're experiencing the issue? This will help us pinpoint the problem more effectively. Is it:

   • Adobe Scan on Android?
   • Adobe Scan on iOS?
   • Acrobat Online (Web)?

3. File Visibility Check:
   To further troubleshoot, please log in to Acrobat Online (adobe.ly/3M1Odyv) using the same credentials you use for the app. Once logged in:

   • Navigate to the Documents section.
   • Check the Adobe Scan folder to see if your files are visible.

This will help us determine whether the issue lies with file synchronization across devices or is specific to the app/platform you're using.

Please let us know your findings, and we’ll be happy to assist further.