Participant

Answered

To turn off the "Generative Summary" banner

Forum|Forum|11 months ago
February 23, 2025
4 replies
3796 views

Hi. After the latest update, whenever I open a full-screen .pdf on my iPad, I get an annoying banner related to “Generative Summary”, which cannot be removed or hidden in any way, even by disabling AI operations from the app settings. This is really annoying, because it prevents the document from opening properly full-screen (in fact, part of the screen is always occupied by the banner). I don't doubt that the service offered can be useful, but for those who don't need it, it is just annoying, and in any case, I find it unreasonable that it cannot be hidden according to one's needs. It would not bother in the standard view, but I think it is only fair that in the full-screen view there should be no other elements except the document itself. What sense does it make to limit the display of the document in this way? I could see that several users complain about the same problem, so I hope it will be corrected with the next updates. Sincerely.

Translated with DeepL.com (free version)

Correct answer Amal.

Hi there,

Hope you are doing well, and thank you for reaching out.

Our engineering team is aware of the issue and is actively working on a fix. We understand how important this is for you, and we appreciate your patience while we investigate and resolve the problem.

As soon as we have any updates or further information to share, we will let you know.

W

WendyAtWork

Participant

Also having the same issue, and also the same results: after "disabling" per the instructions, IT IS STILL THERE. Currently exploring other .pdf programs as you, Adobe, have known about this LONG ENOUGH to have adopted an option available to your customers. Adobe used to be the greatest, but every new "upgrade" is making Adobe worse!

Sincerely,

NOT A HAPPY CAMPER

D

daniel_0856

Participant

Same here. We need a solution. For a payed service this is just not acceptable. It should be so simple to avoid. It gives a very unpleasant feeling of stupid machines taking over and make otherwise simple features complicated. The "read" mode is not a solution in my case either.

Amal.

Correct answer

Community Manager

Hi there,

Hope you are doing well, and thank you for reaching out.

Our engineering team is aware of the issue and is actively working on a fix. We understand how important this is for you, and we appreciate your patience while we investigate and resolve the problem.

As soon as we have any updates or further information to share, we will let you know.

L

luca_7832Author

Participant

Thanks for the reply. Glad to hear the Adobe team is working on fixing this.

ApertureXTC

Participant

Come on Adobe, there should be an option to disable this. Forcing me to look at a 'feature' will make me re-think why I am PAYING for this experience.

S

Sephas

Participant

Hi, Luca.

Been looking for a solution myself for a while. I literally just made an account because I just figured it out. If you go to settings -> view -> reading_mode the banner disappears.

Hope this helps.

S

Sephas

Participant

I should clarify this is on iPhone, for anyone else who reaches this thread, but hopefully applies to other devices.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded