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François27086608cka5
Participant
Nov 11, 2022 6:38 PM UTC
Question

Transfert account from Android To IOS

Hello , 

I've recently change my phone and tablet for IOS. My Acrobat was renew automatically and i want to transfert my license on my iPad. 

I've login with the same email but no license found. 

Can you help me ? 

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    3 replies

    Souvik Sadhu
    Souvik Sadhu
    Legend
    Nov 11, 2022 10:44 PM UTC

    Hi @François27086608cka5,

     

    Hope you are doing well. Sorry for the trouble.

     

    Can you confirm if you purchased the subscription using Google Play Store or Samsung Store?

     

    Please let us know so we can proceed further with assisting you.

     

    In the meantime, you can go through the link for information: Can I move my subscriptions on google play to my new Apple 12 pro max - Google Play Community

     

    Look forward to hearing from you.

     

    -Souvik.

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    François27086608cka5Author
    Participant
    Nov 20, 2022 1:49 PM UTC

    Hello , 

     

    thanks for your answer. It was with Google play store. 

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    Souvik Sadhu
    Souvik Sadhu
    Legend
    Nov 22, 2022 8:31 PM UTC

    Hi @François27086608cka5,

     

    Hope the above link helped you.

     

    -Souvik

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