Trial charge?

Forum|Forum|3 years ago
March 30, 2022
2 replies
912 views

I'm writing here in hopes to get a refund. I was offered a 7 day free trial on March 28,2022. I agreed to the free trial. On the same day, I was charged for the entire year! 69.99. I reached out to Google play store and was denied a refund. I cancelled my subscription in hopes that would work, no luck. What do I have to do to get my money back?

Android

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A

ADITI23849472qusj

Participant

I bought i month free trial premium on my mobile phone. But didn't got the feature i wanted. I cancelled my subscription on the same day or next day. But i didn't get my refund. Please can anyone help me

Harsh Vardhan Pareek

Community Manager

Hi Aditi,

Sorry for the delayed response.

You got charged because you have opted for the monthly subscription and we only provide a trial for a yearly subscription.

For more details here is a help document you can refer to: https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#subscription-services

Thanks,

Harsh

Harsh Vardhan Pareek

Community Manager

Hi @Kristica23826867z4rn

As mentioned that you have been charged for the free trial. We need to check for more information related, could you please send us your Adobe ID, Order ID, and date when you opted for the trial in a private message.

For sending a private message follow the below steps:

Tap my name beside my profile picture.
Tap send a message.
Write your message and tap send.

We will be waiting for your response. Once we've got that information from you, we can take a closer look.

Thanks,

Harsh

K

Kristica23826867z4rnAuthor

Participant

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