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M
MICHAEL23826637mz1m
Participant
March 30, 2022
Question

Trial charged

  • March 30, 2022
  • 1 reply
  • 399 views

i got charged before the trial ended. 

at the day i started the trial the same day i cancelled and i got charged for full month fir mintime . in the google store under subscriptions adobe subscribe is cancelled. 

 

how can i get refund?

 

This topic has been closed for replies.

1 reply

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
March 31, 2022

Hi @MICHAEL23826637mz1m 

 

As mentioned that you have been charged for the free trial. We need to check for more information related, could you please send us your Adobe ID, Order ID, and date when you opted for the trial in a private message. 

For sending a private message follow the below steps:

  1. Tap my name beside my profile picture.
  2. Tap send a message.
  3. Write your message and tap send.

 

We will be waiting for your response. Once we've got that information from you, we can take a closer look.

 

Thanks,

Harsh

 

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
April 26, 2022

Hi Michael,

Sorry for the delayed response. 

You got charged because you have opted for the monthly subscription and we only provide a trial for a yearly subscription. Here is a help document for a clear understanding of mobile subscription:

https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#subscription-services

 

Thanks,

Harsh 

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