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MICHAEL23826637mz1m
Participant
Mar 30, 2022 7:46 PM UTC
Question

Trial charged

i got charged before the trial ended. 

at the day i started the trial the same day i cancelled and i got charged for full month fir mintime . in the google store under subscriptions adobe subscribe is cancelled. 

 

how can i get refund?

 

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2 replies

Harsh Vardhan Pareek
Harsh Vardhan Pareek
Participating Frequently
Mar 31, 2022 4:27 PM UTC

Hi @MICHAEL23826637mz1m 

 

As mentioned that you have been charged for the free trial. We need to check for more information related, could you please send us your Adobe ID, Order ID, and date when you opted for the trial in a private message. 

For sending a private message follow the below steps:

  1. Tap my name beside my profile picture.
  2. Tap send a message.
  3. Write your message and tap send.

 

We will be waiting for your response. Once we've got that information from you, we can take a closer look.

 

Thanks,

Harsh

 

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Harsh Vardhan Pareek
Harsh Vardhan Pareek
Participating Frequently
Apr 26, 2022 9:30 AM UTC

Hi Michael,

Sorry for the delayed response. 

You got charged because you have opted for the monthly subscription and we only provide a trial for a yearly subscription. Here is a help document for a clear understanding of mobile subscription:

https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#subscription-services

 

Thanks,

Harsh 

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