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Fleur26351303zhkd
Participant
September 29, 2022
Question

Trial charged

  • September 29, 2022
  • 1 reply
  • 417 views

I started the 7 days free trial. I ended it the same day so I was sure I wouldn't get charged. But now I'm charged voor the month. So I paid for the extras but I can't use them. I want to know how I can get a refund and if it is ended now. 

 

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1 reply

Krutikka D
Community Manager
Krutikka DCommunity Manager
Community Manager
September 29, 2022

Hello @Fleur26351303zhkd 

 

I hope you're doing great, and sorry for the issue you've experienced.

 

This could be because you might have purchased a subscription monthly and not yearly, as a free trial is only applicable with yearly purchases.

For cancellation and refund, please refer to this help article:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

I hope it helps.

 

Regards,

Krutikka

F
Fleur26351303zhkdAuthor
Participant
September 30, 2022

 As you can see in the picture, I have chosen a "jaarlijks" (yearly) subscription. And the day I got the free trial, I ended it. But now it looks like I still have my account. I hope you can help me get a refund and end the subscription. 

Krutikka D
Community Manager
Krutikka DCommunity Manager
Community Manager
September 30, 2022

Hello @Fleur26351303zhkd 

 

As per my understanding, you should contact Adobe chat support, as they can assist you better with your refund process.

To contact chat support:

  1. Please go to www.adobe.com
  2. Click Help & Support; it will open various support options like Help Center, Adobe Forums, Enterprise Support, Download & Install and Contact Us.
  3. To initiate a chat, click Contact Us and follow the onscreen instruction.

 

I hope this helps.

 

Regards,

Krutikka

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