Tried to cancel trial

Question

Hello, I had a free trial through Google play store and tried to cancel subscription but I was still charged. My subscription is not showing up on Google play and there is no contact information on Google play or here other then this community page. I tried calling the number they gave me but it says there is "no one available due to COVID at this time". I was charged $75.

Thanks

S_S · Accepted Answer

Hello Megan,

I hope you are doing well. I am sorry for your experience with the cancellation of your subscription.

Mobile-based subscriptions are handled by Store through which it is purchased. I suggest you contact their customer service as they would be in the best position to assist you.

To know more, click on the link: Subscription Services — Acrobat for Android Help (adobe.com)

Hope this answers your question.

Thanks,

Souvik.

Harsh Vardhan Pareek · Answer

Hi Megan,

Adding on SS' suggestion, your current email shows that it's been 24 days since you started the subscription. Could you confirm if you got charged within the trial period of after 7 days of purchase?

Regards,

Harsh

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