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J
JC5CE7
Participant
August 27, 2021
Question

Trouble logging into my account

  • August 27, 2021
  • 1 reply
  • 507 views

I pay monthly for Adobe premium and can't log in I have the correct email and password and it says Adobe network domain error 6? I'm frustrated as I pay for this service and can't use it 

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1 reply

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
August 27, 2021

Hi,

Hope you are doing well. 

As mentioned in the issue description that you are unable to sign in on Reader mobile. Kindly check if you are able to sign in on desktop browsers, here is a help document you can refer to:

 

https://helpx.adobe.com/in/manage-account/kb/account-password-sign-help.html

 

If on desktop it is not showing any error kindly reboot your mobile and try to sign in again.

Also, please share the screenshot of the error message if possible.

 

Let us know if that works.

 

Thanks,

Harsh

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