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emma30476810rosg
Participant
June 13, 2023
Question

Trying to get a refund for a yearly subscription

  • June 13, 2023
  • 1 reply
  • 430 views

I contacted the Samsung store to refund and cancel my subscription and they said I had to reach out to Adobe support to receive a refund. I am a low income individual and $92 CAD is enough to leave me without any food for the rest of the month. I am DESPERATE. I did NOT recieve any email warning me my free trial was ending as I was promised on my end, and I only activated the free trial out of desperation because I needed to sign an important contract for my work and my computer was being repaired. I will NEVER have further use for a whopping year long subscription. I already used up my 48 hour time gap trying to contact Samsung for a refund only to be told to reach out to Adobe. I have autism and ADHD, so I only activated the subscription willingly with the knowledge I would be reminded, this is deceitful. 

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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    June 26, 2023

    Hello @emma30476810rosg,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

     

    Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

     

    You may refer to the below links for more.

     

    For Android

    Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

    Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

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