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Hi there,

Hope you're doing well, and thanks for reaching out.

Could you please share a few more details about the issue you’re experiencing? Let us know the steps you’re following and what action you’re trying to perform in the Acrobat app. This will help us understand the problem better and assist you more effectively.

You may also go through the help page https://adobe.ly/4q2OLXG 

~Amal