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Correct answer S_S

Hi @tatjana_4920,

 

Hope you are doing well. Sorry for your experience with Exporting Files on Acrobat.

 

Once exported, the file is saved to Acrobat's Cloud Storage, which could be why MS Word is unable to access it.

 

Can you try the steps below:

Once exported, go to Acrobat's Recent List Screen, click the three dots to the right of the file name, click "Save a Local Copy," > select the location, and confirm the save. 

 

Once saved, try opening the file again through Acrobat. This time, the location would have a phone icon at the bottom of the file name. 

It should now open normally. 

 

Let us know if it helps.


Regards,
Souvik.

1 reply

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
June 7, 2025

@tatjana_4920 

 

I've moved your post from using the community to the Adobe Acrobat mobile forum 

 

Jane

    T
    tatjana_4920Author
    Participant
    June 7, 2025

    Danke viel Mals, wer kann denn das Problem jetzt lösen? 

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    June 7, 2025

    Hi @tatjana_4920,

     

    Hope you are doing well. Sorry for your experience with Exporting Files on Acrobat.

     

    Once exported, the file is saved to Acrobat's Cloud Storage, which could be why MS Word is unable to access it.

     

    Can you try the steps below:

    Once exported, go to Acrobat's Recent List Screen, click the three dots to the right of the file name, click "Save a Local Copy," > select the location, and confirm the save. 

     

    Once saved, try opening the file again through Acrobat. This time, the location would have a phone icon at the bottom of the file name. 

    It should now open normally. 

     

    Let us know if it helps.


    Regards,
    Souvik.

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