Hope you are doing well, and thanks for reaching out.
We would like to inform you that this issue has already been reported to our engineering team, and they are actively working on a fix. While we don’t have an exact timeline for resolution, the fix is expected to be included in one of the upcoming updates.
We appreciate your patience and understanding. Please keep your application updated to ensure you receive the latest improvements as soon as they are released.
Thank you very much for your response. I forgot to mention that the issue only occurs in the iPad app (it works fine in the PC application). Best regards.