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Participant
August 10, 2021
Question

Unable to access account

  • August 10, 2021
  • 1 reply
  • 396 views

Unable to access account. I have a paid subscription (9 months) @ $9.99 a month but when I try to access and use Acrobat  it tells me I am a free user and that I need to subscribe

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1 reply

Ria Tagra
Ria Tagra
Inspiring
August 15, 2021

Hi,


Hope you are doing well.

 

We are sorry, you're having difficulties. This was a known issue, however we fixed it. Please update your application and you will not face any difficulty further. If issue continues to persist after update please do let us know.

 

You response awaited.

 

For more help: https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#manage-subscriptions

 

Regards 

Ria

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