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R
Ryan5ECC
Participant
March 19, 2021
Question

Unable to access an dowloaded file

  • March 19, 2021
  • 2 replies
  • 333 views

Hi,

 

I am unable to find and open a downloaded file from Outlook. It says "unable to open" "no app available to open file", yet I am a paying customer of Adobe Pdf premium version. Where can I find this or how can I get my phone to recognize Adobe to open the file? Thanks.

 

Ryan 

This topic has been closed for replies.

2 replies

Ria Tagra
Ria Tagra
Inspiring
March 23, 2021

Hi Ryan,

 

Hope you are doing well.

Thank you for posting your query here.Adding to ls_rbls ,  please help me with few details to understand your issue better.

  1. Is Adobe Acrobat Reader Mobile Installed?
  2. Version of application?
  3. Make and model of your mobile?
  4. Is it happening with all the files?

Try to get the updated version of the application. Reboot your system. sign out and sign in back and then try again. Please share your observations.


For more help refer to: https://helpx.adobe.com/acrobat/mobile-app-faq.html


Let us know how it works at your end. If you have any further queries please feel free to reach out to us. We would be more than happy to assist you.

 

Regards

Ria

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    March 20, 2021

    If you get that message it means that the file is not a PDF file, or it was corrupted during download, or you haven't set a default PDF viewer in your mobile device.

     

    Seems like you haven't set your default PDF viewer in your mobile device.

     

    Set the Acrobat Reader mobile app as the default PDF handler in your device and try again.

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