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Gaurav21866155z5vg
Participant
Nov 21, 2021 4:54 PM UTC
Answered

Unable to access premium version on Mac

I have subscribed to the premium version on my Ipad but cant access the same on my Macbook. I have used the same apple Id and tried relogin and reinstalling the app on macbook

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Souvik Sadhu
Souvik SadhuCorrect answer
Legend
Feb 3, 2024 5:18 PM UTC

Hi @Daryl351694566r2d,

 

Hope you are doing well. Thank you for reaching out!

 

If you have a subscription to Acrobat Pro DC, you can use the same login on your laptop and tablet.

However, if you have a mobile subscription, i.e., Acrobat Premium, it is specific to mobile devices or tablets and cannot be used on your laptop.

 

If you plan on only using the account for viewing on your laptop, then you are free to do so, but the tools will not be available.

 

Hope this clarifies your question.

 

-Souvik

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6 replies

Daryl351694566r2d
Participant
Feb 1, 2024 12:16 AM UTC

Apparently a lot of us ar getting screwed this way. 

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    Souvik Sadhu
    Souvik SadhuCorrect answer
    Legend
    Feb 3, 2024 5:18 PM UTC

    Hi @Daryl351694566r2d,

     

    Hope you are doing well. Thank you for reaching out!

     

    If you have a subscription to Acrobat Pro DC, you can use the same login on your laptop and tablet.

    However, if you have a mobile subscription, i.e., Acrobat Premium, it is specific to mobile devices or tablets and cannot be used on your laptop.

     

    If you plan on only using the account for viewing on your laptop, then you are free to do so, but the tools will not be available.

     

    Hope this clarifies your question.

     

    -Souvik

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    Harsh Vardhan Pareek
    Harsh Vardhan Pareek
    Participating Frequently
    Nov 22, 2021 2:04 PM UTC

    Hi Gaurav,

     

    Hope you are doing well.

    As the mobile premium subscription is different from the Acrobat DC desktop application subscription, so you cannot use the same features on Mac. To use the same premium features Acrobat DC is a different subscription. On the other hand, if you subscribe to Acrobat DC for Mac, you can use the features on the iPad.

    Reference document for more information: https://helpx.adobe.com/acrobat/mobile-app-faq.html

     

    Let us know if that helps.

     

    Thanks,

    Harsh

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    Daryl351694566r2d
    Participant
    Feb 1, 2024 12:15 AM UTC

    So I just got robbed for $70 dollars thinking it was renting the program for the year. This is just wonderful. 

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      Tara38094580xdau
      Participant
      Jun 17, 2024 5:19 PM UTC

      Yep, me too. I will be canceling the mobile version. I only use that occassionaly, but also thought that it transferred across platforms. Just another way that companies can get more of your money. My bad for not reading the fine print. 

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