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Commajim
Participant
July 2, 2020
Question

Unable to access some onedrive folders

  • July 2, 2020
  • 2 replies
  • 453 views

On the iOS app, I'm no longer able to access the content of some of my OneDrive folders. When I try to open a pdf in acrobat reader through the OneDrive location, I am able to see all of my folders on OneDrive, but, for the folders containing PDFs, tapping the relevant folder displays the following messages:

  • "The folder contents could not be displayed due to an unknown error."

I do not receive the same message for my folders containing docx files or png files. I have been able to access the relevant folders before today and do so regularly, or have done so...

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    2 replies

    P
    pudimm
    Participant
    July 27, 2020

    Same problem. Did you fix?

    C
    CommajimAuthor
    Participant
    July 7, 2020

    N.B. This issue… resolved itself (sorta). After little success reaching out to OneDrive, I opened Acrobat Reader again today (on my iPad) and tried to access the folder again. At first, I received the same error notification. HOWEVER, when I changed the sort options (from date to name), the files—somehow—were accessible again and the folder was readable in its entirety. I was able to change the sort optionback to date without problems. Doing this in one folder resolved the analogous issue in my other folders.

     

    I wish I had tried that earlier, but it seemed pointless since there was nothing to sort (or nothing visible to sort, I guess…). Anyway: fixed! If anyone has this issue, try changing your sort options. Hopefully this helps someone else!! 

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