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A
aastha5E26
Participant
November 5, 2021
Answered

Unable to cancel the subscription!!

  • November 5, 2021
  • 4 replies
  • 5770 views

Hi 

I took the free trial for the premium service of Adobe Acrobat  on 29th October ,  but it did not meet my requirements hence I decided to cancel it . Therefore I cancelled it within three days as it was clearly mentioned during the purchase that if I cancel my subscription within the free trial period there won't be any charges applicable but yet I was charged the total amount of INR 2600 from my account on the 5th November despite of cancelling it. 

Please I would like to request for the refund .

 

This topic has been closed for replies.
Correct answer S_S

Hi @maría elena26746446vo9s

 

Hope you are doing well. Sorry for your experience with the billing cycle.

 

Would you mind checking if you have opted in for the annual paid package or the monthly paid subscription plan? 

If you have the yearly paid subscription, please share the screenshots of the error you get for us to investigate and assist you better.

 

Thanks,

Souvik.

4 replies

A
Ali29664144jyp0
Participant
April 30, 2023

As you have cancelled the subscription still got charged, you can request a refund. A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase.

For refund refer to: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

Adobe does not issue refunds for purchases made directly through app stores. For refund or billing requests, re

 

M
maría elena26746446vo9s
Participant
October 23, 2022

Ami me paso lo mismo, Solicito la prueba d 7 días, y seguido al mes siguiente me cobraron 24e y ahora. Me dicen q tengo q volver a pagar 24e... Pero vamos aver... 24e al año... Dicen, xq me quieren cobrao cada mes.. No lo entiendo xfavor quiero la cancelación de la suscripción.

 

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
November 2, 2022

Hi @maría elena26746446vo9s

 

Hope you are doing well. Sorry for your experience with the billing cycle.

 

Would you mind checking if you have opted in for the annual paid package or the monthly paid subscription plan? 

If you have the yearly paid subscription, please share the screenshots of the error you get for us to investigate and assist you better.

 

Thanks,

Souvik.

R
Richard23221068s8s5
Participant
February 18, 2022

The same thing happened to me on 14 February I think approximately anyway I was looking at the free trial all of a sudden they've taken the full amount for the whole year out of my bank I'm not happy I would like a refund if the same thing happened to you let's all join up and try and get our money back obviously the place is a sham

    D
    Donna22939677ga2h
    Participant
    February 18, 2022

    I think that you are right! "Free" is how they are luring people in. It's not free if they charge you during the time frame of a free trial. This is misdirection and they should be called out on their lie. They told me that since I got the monthly subscription; even though it stated that my card wouldn't be charged DURING the free trial period, I didn't qualify for the free trial. That isn't what it said when I signed up for it. They are conning people into signing up and then giving them a link to questions in this community, like how I found yours, to ask for a refund that they never intended on issuing. Even if they do eventually refund your money, they took it during a "Free Trial"! It's a bait and switch any way you slice it. This needs to stop! 

      A
      aastha5E26Author
      Participant
      November 5, 2021

      Hi 

      I would like to inform that while I cancelled my premium subscription within the free trial period yet the total amount for the annual subscription of Adobe Acrobat Reader premium , was deducted from my account . Although I cancelled before the trial period ended , the transaction was carried out.

      And even after being fully charged for the annual subscription , in the app , it shows no active subscription and I'm unable to use it. Please I would like to request for the refund . And please look into it asap. 

      Thank you

       

       

      Harsh Vardhan Pareek
      Community Manager
      Harsh Vardhan PareekCommunity Manager
      Community Manager
      November 10, 2021

      Hi @aastha5E26 

       

      As you have cancelled the subscription still got charged, you can request a refund. A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase.

      For refund refer to: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

       

      Adobe does not issue refunds for purchases made directly through app stores. For refund or billing requests, refer to:
      Refunds on Google Play for Google Play Store.
      Galaxy Store Payments and Purchases for Samsung Galaxy Store.

       

      For IOS
      Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.
      Refund purchase
      For Android.
      Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.
      Refund Purchase

       

      Let us know if that helps.

       

      Thanks,

      Harsh

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