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H
hugow48315950
Participant
March 6, 2018
Question

Unable to connect to Adobe Document Cloud

  • March 6, 2018
  • 1 reply
  • 2430 views

Since early in the morning I've been unable to connect to Adobe document cloud. That's a dreadful issue to me because all of my files are accessed through the cloud. Thankfully I have an Ipad and I don't have experienced the same issue.

Hugo Wanner, Android 4.0.3 ASUS Tablet user.

This topic has been closed for replies.

1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
April 10, 2018

Hi Hugow,

Sorry for the delay in response to your query.

There might be some temporary issue with the connection which might have been blocking the application to connect to the "Document Cloud storage"

  • If you are still experiencing same issue, then you may check with a different internet connection for a while.
  • Or try "Sign Out" from the application and "Sign In" back.
  • To check whether you are able to access the "Document Cloud Storage" online, login on- https://cloud.acrobat.com/recent

Regards,

Akanchha 

A
ashleyh51321701
Participant
April 12, 2018

I am having the same problem. There is nothing wrong with my internet connection. I can access my Adobe Cloud account via the website, but not through the app, on the same device (Kindle Fire).

Ashley

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