Unable to convey image to pdf

Question

I use Adobe reader and when I try to convert a high quality image to pdf, it keeps loading forever without any response or conversion m. I use iPad Pro 2021 and I have a premium account.thank you

Krutikka D · Answer

Hello @Med5FFC

I hope you're doing great, and sorry for the issue you're experiencing.

Try the following steps to help you resolve the issue: -

1. Make sure that the file you're converting is 100 MB or smaller.

2. Clear the cache of your application.

3. Check for any updates on your device or application.

If the issue persists, could you help me with a few details: -

1. Application name and version.

2. Device name and OS version.

3. A video of your workflow to combine the PDFs.

4. Would you mind sharing the sample files for us to try and reproduce the issue at our end for better investigation?

For more information on How to convert files, kindly refer to this article: -

https://www.adobe.com/devnet-docs/acrobat/ios/en/workingwithpdf.html

I am hoping to hear from you soon.

Regards,

Krutikka

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