Unable to create new pdf files from adobe reader

Hi @Joyita37939074rt9s,

Hope you are doing well. Sorry for your experience!

I checked your account and found an active subscription for Acrobat Premium, purchased through Apple Store.

However, you are posting this query using an Android device.

Is this the case for your usage too? If yes, you will not be able to use the subscription, as Apple Store purchase and Google Play Store purchases are from separate platforms and do not allow cross-platform usage. 

This is a limitation from the platform side, and we do not have any control on this.

If this is not the case, please share more details with me so I can get this checked with the concerned team and get back to you.