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sreeramkr
sreeramkr
Participant
June 4, 2026
Answered

Unable to create pdf using images

Unable to create pdf using images, there was no upper limit mentioned during creation. The creation has been going on for the last 2 days and unable to close the tasks even after the mobile restarted

    Meenakshi Negi
    Meenakshi NegiCorrect answer
    Community Manager
    June 4, 2026

    Hi sreeramkr,

     

    There is no limit mentioned. For more information, you may refer to the information here: Take scans.

    If you are creating large or multi-page documents, follow these best practices to avoid upload issues:

    • Break large documents into smaller scans if possible to prevent upload errors.
    • Ensure you are on a stable Wi-Fi or internet connection before scanning and uploading.
    • Don't exit or close the app until the upload to Adobe cloud storage is fully complete.
    • Keep a backup of documents' images by activating the Save originals to Photos option in the Scan app under Settings > Preferences.

    Let us know if you have any questions.

     

    Thanks,

    Meenakshi

    View reply

    6 replies

    sreeramkr
    sreeramkrAuthor
    Participant
    June 4, 2026
    1. Device make and model (e.g., Samsung Galaxy S23, iPhone 15) OnePlus 15R
    2. Operating System and version (e.g., Android 14, iOS 17.4) Android 16
    3. Adobe Scan app version (Check in App Store / Play Store > Installed) 26.10.12
    4. Approximate number of images you were trying to convert to PDF - Tried 133 to 100 then 50
    5. Average file size or resolution of the images (if known) Maybe MB
    6. Were the images taken within Adobe Scan, or imported from your gallery? imported from gallery screenshot taken from Instagram 
    7. Is your device storage close to full? nope 190GB free out of 512GB
    8. Are you on a Wi-Fi or mobile data connection during the process? WIFi at home and office, 2 hours commutation time using mobile service, last 2 days the conversion going on
    9. Any error messages shown (if any), even briefly? Nil 
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      Community Manager
      Tariq Ahmad DarCommunity Manager
      Community Manager
      June 4, 2026

      Hi ​@sreeramkr,

       

      Thank you for reaching out!
      We're sorry to hear you're experiencing this issue with Adobe Scan. We completely understand how frustrating it must be to have a PDF creation task stuck for 2 days with no way to cancel it.

      This appears to be related to a large image batch being processed without a defined upper limit, causing the task to hang indefinitely. We are looking into this.

      In the meantime, please try the following steps:

      1. Force-stop the Adobe Scan app (not just restart — go to Device Settings > Apps > Adobe Scan > Force Stop)
      2. Clear the app cache (Settings > Apps > Adobe Scan > Storage > Clear Cache)
      3. Reopen the app and check if the stuck task has cleared
      4. If the task is still stuck, try signing out of your Adobe account within the app and signing back in
      5. As a last resort, uninstall and reinstall Adobe Scan from the App Store / Play Store
      6. To help us investigate and escalate this further, could you please share the following details?
      7. Device make and model (e.g., Samsung Galaxy S23, iPhone 15)
      8. Operating System and version (e.g., Android 14, iOS 17.4)
      9. Adobe Scan app version (Check in App Store / Play Store > Installed)
      10. Approximate number of images you were trying to convert to PDF
      11. Average file size or resolution of the images (if known)
      12. Were the images taken within Adobe Scan, or imported from your gallery?
      13. Is your device storage close to full?
      14. Are you on a Wi-Fi or mobile data connection during the process?
      15. Any error messages shown (if any), even briefly?

      Thank you for your patience and we'll follow up as soon as possible.


      ~Tariq

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      sreeramkr
      sreeramkrAuthor
      Participant
      June 4, 2026

      Tried the above steps, in Adobe scan nothing worked, tried in Adobe mobile reader clearing cache nothing worked, cleared all system data the background task which was running for 2 days stopped and got cleared.

       

      Hope all my pdf documents in the Adobe cloud and in my app/mobile download gets tagged again.

       

      Hope the PDF space query and other details remain the same.

      That was a bad bug inside Adobe reader maybe used the create pdf from Adobe reader instead of Adobe scan. 

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        Community Manager
        Tariq Ahmad DarCommunity Manager
        Community Manager
        June 4, 2026

        Hi ​@sreeramkr, 

         

        You can check your document here online https://acrobat.adobe.com/link/documents/

        Ensure login with same Adobe ID that was used on Adobe Scan app. 

         

        This issue may happen if the uploading process may stuck in loop among any of the reasons i asked above. 

        If the issue re-appears let us know, since we have majority of the details, we can check with product engineering. 

         

        Thank you for your patience. 

         

        ~Tariq

         

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