Sorry for the trouble. Would you mind sharing a few screenshots of the error you see or a screen recording of the issue for better understanding and assistance?

-Souvik

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M

Mark314718601cf6

Participant

I have had the same issue on my iPad, particularly with financial statements. I finally was able to delete using the iPad Files programs. Open files located the problem files which I found in the chrome folder not the adobe folder highlighted the file by holding on the file icon, went to the bottom of pop up list, deleted.
I then had to go to recently deleted files and again delete from there.

files are finally gone!

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J

John292884790k5x

Participant

My time doing a peace of art in colourful way was good to make the over
load of loseing my game on drugs a start of something new in to pronoun my
time

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M

MarkoMarkoni

Participant

Your files are already deleted. You're trying to delete files from the recent documents. Can you open them? No...

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ls_rbls

Community Expert

Hi,

you may also want to review this guidance as a reference: https://www.adobe.com/devnet-docs/acrobat/ios/en/openfiles.html#dropbox

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Technical Generalist

C

Chuck Sicotte

Participant

My issue is the same as SunilSh except that I downloaded a pdf file from Microsoft SharePoint to Files, then Acrobat for iOS - stored on my device only: iPad Pro (3rd Generation), iOS 13.4.1

Files added to Acrobat on my iPad cannot be deleted. ((Unable to delete this file.")

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Meenakshi_Negi

Legend

Hi MatthewHutson,

Sorry for the delay in response.

You have mentioned that you get the message "Unable to delete" when trying to delete a file.

- Do you get this message on deleting a particular PDF?

- On which location the file is saved? On this iPad, Document Cloud or other location?

- Share the exact workflow you do and the screenshot of the error message.

- What is the application and OS version on the device?

Let us know if you need any help.

Regards,

Meenakshi

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S

SunilSh

Participant

Hello Meenakshi,

I have the same problem as Matthew Hutson. I saved a PDF document from WhatsApp to the Files app in iCloud on my iPhone. Then I opened the document in the Files app on my iPad. I copied the document to the Acrobat app on my iPad. I am not using cloud storage on the Acrobat app. I have deleted the document in the Files app. I am unable to delete the document in the Acrobat app on the iPad. I get the error message "Unable to delete documentname.pdf". All iOS versions are 13.x.x.

Please help me delete this document from the Acrobat app on my iPad so that I may free up storage.

Thanks very much.

Sunil

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