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Matthew Hutson
Participant
May 3, 2019
Question

"Unable to delete" file in iOS Acrobat

  • May 3, 2019
  • 6 replies
  • 11570 views

I'm trying to delete a PDF in Acrobat on my iPhone and it says it's "Unable to delete" it. What's the problem? Thanks.

    This topic has been closed for replies.

    6 replies

    D
    DVH_1
    Participating Frequently
    November 17, 2023

    I have the same issue. Adobe sure has it's share of bugs. Completely dumb ass bug if you ask me.

     

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    November 21, 2023

    Hi @DVH_1,

     

    Sorry for the trouble. Would you mind sharing a few screenshots of the error you see or a screen recording of the issue for better understanding and assistance?

     

    -Souvik

    M
    Mark314718601cf6
    Participant
    August 3, 2023

    I have had the same issue on my iPad, particularly with financial statements. I finally was able to delete using the iPad Files programs. Open files located the problem files which I found in the chrome folder not the adobe folder highlighted the file by holding on the file icon, went to the bottom of pop up list, deleted. 
    I then had to go to recently deleted files and again delete from there.

    files are finally gone!

    J
    John292884790k5x
    Participant
    August 3, 2023
    My time doing a peace of art in colourful way was good to make the over
    load of loseing my game on drugs a start of something new in to pronoun my
    time
    M
    MarkoMarkoni
    Participant
    February 8, 2023

    Your files are already deleted. You're trying to delete files from the recent documents. Can you open them? No...

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    May 22, 2020

    Hi,

     

    you may also want to review this guidance as a reference: https://www.adobe.com/devnet-docs/acrobat/ios/en/openfiles.html#dropbox

     

    C
    Chuck Sicotte
    Participant
    May 20, 2020

    My issue is the same as SunilSh except that I downloaded a pdf file from Microsoft SharePoint to Files, then Acrobat for iOS - stored on my device only:  iPad Pro (3rd Generation), iOS 13.4.1

     

    Files added to Acrobat on my iPad cannot be deleted. ((Unable to delete this file.")

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    May 21, 2019

    Hi MatthewHutson,

    Sorry for the delay in response.

    You have mentioned that you get the message "Unable to delete" when trying to delete a file.

    - Do you get this message on deleting a particular PDF?

    - On which location the file is saved? On this iPad, Document Cloud or other location?

    - Share the exact workflow you do and the screenshot of the error message.

    - What is the application and OS version on the device?

    Let us know if you need any help.

    Regards,

    Meenakshi

    S
    SunilSh
    Participant
    November 25, 2019

    Hello Meenakshi,

     

    I have the same problem as Matthew Hutson. I saved a PDF document from WhatsApp to the Files app in iCloud on my iPhone. Then I opened the document in the Files app on my iPad. I copied the document to the Acrobat app on my iPad. I am not using cloud storage on the Acrobat app. I have deleted the document in the Files app. I am unable to delete the document in the Acrobat app on the iPad. I get the error message "Unable to delete documentname.pdf". All iOS versions are 13.x.x.

    Please help me delete this document from the Acrobat app on my iPad so that I may free up storage.

     

     Thanks very much.

     

    Sunil

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