Unable to download files

Question

I've downloaded files from a Facebook page before but now I can't. I get "unsupported file type". Files from other places are still downloading ok

Amal. · Answer

Hi @stephen_2008

Thanks for reaching out!

It sounds like the issue might be specific to the file format or how it's being shared from the Facebook page. Sometimes, files uploaded to social media platforms can be in formats that are not always supported by all devices or apps.

A few things you can try:

Ensure that the file format is supported by your device or app (e.g., PDF, etc.).
If the file type is supported, try downloading it via a different browser or device to see if the issue persists.

~Amal

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