Skip to main content
S
stephen_2008
Participant
October 11, 2024
Question

Unable to download files

  • October 11, 2024
  • 1 reply
  • 306 views

I've downloaded files from a Facebook page before but now I can't. I get "unsupported file type". Files from other places are still downloading ok

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
October 14, 2024

Hi @stephen_2008

 

Thanks for reaching out!

It sounds like the issue might be specific to the file format or how it's being shared from the Facebook page. Sometimes, files uploaded to social media platforms can be in formats that are not always supported by all devices or apps.

A few things you can try:

  1. Ensure that the file format is supported by your device or app (e.g., PDF, etc.).
  2. If the file type is supported, try downloading it via a different browser or device to see if the issue persists.

 

~Amal

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices