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defaultlja0xyfzook4
Participant
April 28, 2021
Answered

Unable to get refund for my subscription placed accidentlly

  • April 28, 2021
  • 2 replies
  • 1144 views

I have accidebtly got subscribed and the amount got deducted for which I have request for refund multiple times but failed.

 

Worst experience ever do not know how to get my refund back

 

 

 

 

 

 

This topic has been closed for replies.
Correct answer Krutikka D

Hello @defaultlja0xyfzook4 

 

I hope you're doing good, and sorry for the delayed response.

 

For cancellation and refund, you need to connect with the particular store you purchased the application from, as Adobe does not issue refunds for purchases made directly through app stores.

For cancellation, please refer to:

For Android - https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#cancel-a-subscriptio...

For iOS - https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#cancel

For Desktop applications -

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

I hope it helps.

 

Regards,

Krutikka

 

2 replies

J
jackb89769045
Participant
November 30, 2022

I like to cancel my subscrition to AI that I made by mistake

 

Krutikka D
Community Manager
Krutikka DCommunity Manager
Community Manager
December 9, 2022

Hello @jackb89769045 

 

I hope you're doing great, and sorry for the issue you have experienced.

 

As per my understanding, you want to cancel your subscription.

Please refer to this article for the same: -

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Let me know if this works.

 

Regards,

Krutikka

Krutikka D
Community Manager
Krutikka DCommunity ManagerCorrect answer
Community Manager
September 21, 2022

Hello @defaultlja0xyfzook4 

 

I hope you're doing good, and sorry for the delayed response.

 

For cancellation and refund, you need to connect with the particular store you purchased the application from, as Adobe does not issue refunds for purchases made directly through app stores.

For cancellation, please refer to:

For Android - https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#cancel-a-subscriptio...

For iOS - https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#cancel

For Desktop applications -

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

I hope it helps.

 

Regards,

Krutikka

 

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