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T
tturnerpanorama
Participant
March 24, 2018
Question

Unable to log in on app on Kindle

  • March 24, 2018
  • 3 replies
  • 2290 views

I have Adobe Acrobat downloaded onto my Kindle Fire (model number D01400). When I try to log on to the Document Cloud and click Sign In, it shows the message "Unable to connect. Please check your internet connection."

However, my Internet connection is otherwise fine and I can log into the Cloud with Silk. I Force Stopped the app. I turned off and turned back on my Kindle. I uninstalled and reinstalled Adobe Acrobat. I tried another internet connection. My Kindle is up to date.

None of this worked. How can I solve this problem?

This topic has been closed for replies.

3 replies

fatunga
fatunga
Participant
April 2, 2018

I've had the same issue on my Fire HD 8.9 for a couple of weeks. That is, in the Adobe Reader app that I installed (and now re-installed) from the Amazon App Store, I can't sign in to Document Cloud / Mobile Link. I can sign in through the Silk browser, however. Also, I do not have this problem on the Reader app on my non-Kindle android tablet (Google Nexus 7).

B
buggabluzz
Participant
March 27, 2018

I have also just encountered this problem. I have done all the same things. Even did a reset on my Kindle.  No change.   I have used this app almost daily. I hope Adobe will resolve this issue.  Lack of response does nothing to instill confidence.

theodoreg3681187
theodoreg3681187
Participant
April 4, 2018

Here is a link to a related thread.

Re: I am no longer able to access Acrobat Reader Cloud from Fire HD 7 tablet.

theodoreg3681187
theodoreg3681187
Participant
March 25, 2018

Hi --  I have the same issue trying to log into the Acrobat Reader Cloud from my Amazon Fire tablet.  The problem only started recently.  Please see my posting to this forum a few days ago (Mar. 21).  As you will see, one person responded, but his suggestions were ones I had already tried.  (See my reply answer.)  --  For what it is worth, I called Amazon Fire customer service for technical help, but the technician could not solve the problem by adjusting any settings on the device.  Instead, the problem appears to be with the Acrobat app, not the Fire tablet.  Very frustrating.  I hope Acrobat comes up with fix soon.  T.G.

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