Unable to login on Adobe.com and Reader

Hi 陈涵涵,

As you get the "Access denied"  error message, could you please confirm if you get this error message when trying to login to Adobe Acrobat Reader application on iOS or on Adobe.com website on the mobile browser.

Did you check if you receive the same error when you try to log-in from the desktop application or the browser?

It would be helpful if you can share the screenshot of the page where you receive the error message.

To add the screenshot here:

- Click on insert icon provided in the reply window as shown below:

- Once you click on this icon, you get a small window.

- Click on Insert Image and then browse the location where you have saved the screenshot file.

- Select the file and click on Open > Insert Image.

Please share the Adobe ID that you are using for log-in in a private message.

You can take help of the steps mentioned here How Do I Send Private Message to initiate the private message.

* NOTE: Please do not share your Adobe ID here on Forums or any other social sites.

Let us know if you need any help.

We will be waiting for your response.

Regards,

Meenakshi