Skip to main content
D
dxq87298
Participant
November 17, 2016
Answered

Unable to login on mobile application

  • November 17, 2016
  • 7 replies
  • 18762 views

登录界面提示：“访问被拒绝   您不再拥有此服务的访问权限。如果您认为有误，请联系Adobe客户支持。请追踪此链接。”

This topic has been closed for replies.
Correct answer

Thank you 陈彬彬 for letting us know that it is resolved.

Would you mind sharing how you resolved the issue? So it might help others.

Would request others to please share the details if you still experiencing the issue.

Regards,

Meenakshi


Changing another email to register, and don't choose China will be ok .

7 replies

粟
粟24122938lojj
Participant
April 20, 2022

I met the same problem, what should I do? Thank you.

铸
铸5C60
Participant
May 7, 2021

I cannot log in with cellphone, please help as well.

A
Anonymous
April 3, 2021

I have the question, too. Please help me!

N
NicholasSHEN
Participant
September 18, 2019

I cannot log in with cellphone, please help as well.

 

S
stefanw36813765
Participant
July 1, 2017

Hallo

I have the Same Problem. I can't sign in the document Cloud.

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
July 4, 2017

Hi Stefan,

As you are not able to sign in on Document Cloud, please make sure that you are using the right email address and the password.

Can you share the Adobe ID in a private message that you use to sign in?

To initiate the private message, hover your cursor on my profile name or the picture. You will get a small window with the message tab at the bottom.

Click on Message tab and type in the text to send it.

Could you please let us know what happens when you try to sign-in in Document Cloud?

Do you get any error message? If yes, please share the exact message you get.

Are you on a desktop or you using a mobile application?

Please let us know the information asked above.

We will be waiting for your response.

Regards,

Meenakshi

A
Anonymous
February 17, 2017

hi,

i meet  the same problem.,   i need help.   thanks super..

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
February 18, 2017

Hi All,

Could you please share the exact dot version of Adobe Acrobat Reader and OS version installed on your device.

Please also share your Adobe ID (that you use to login mobile application) in a private message.

*Note: do not share your Adobe ID here on forums and on social sites as it can be misused by others.

Since when you are experiencing this issue?

Please share the details asked so we can triage the issue.

Regards,

Meenakshi

A
Anonymous
February 18, 2017

I have already solved the problem，Thanks.

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
November 17, 2016

Hi jianhuas35283496,

Could you please share your Adobe ID under which you have purchased the Adobe Acrobat DC.

Please send it in private message, do not share it here on forum or on social sites as it can be misused by others.

Check your private message, I have replied you there.

Regards,

Meenakshi

I
igluon
Participant
November 26, 2016

My ID also can't login, help~

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
November 28, 2016

Hi igluon,

Could you please elaborate the issue you are experiencing.

On which application you are trying to login?

Regards,

Meenakshi

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices