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S
SYSYSY
Participant
January 5, 2023
Question

Unable to open 256 AES protected PDF via Adobe Acrobat in Android phone

  • January 5, 2023
  • 1 reply
  • 3526 views

Hi

We face an issue that not able to open the 256-AES protected PDF with Android Adobe Acrobat. However, the same 256-AES protected PDF is able to open in either IPhone Adobe Acrobat or Desktop version. 

 

This issue was tested in various brand of the Android phone with Adobe Acrobat, it is facing the same issue. It still prompting to enter password after valid password was entered. 

 

The PDF file was protected by user password & master password. The issue is only happen to user password. Is there any configuration or workaround solution to resolve this issue? 

 

    This topic has been closed for replies.

    1 reply

    Bernd Alheit
    Community Expert
    Bernd AlheitCommunity Expert
    Community Expert
    January 5, 2023

    What is the password?

    S
    SYSYSYAuthor
    Participant
    January 6, 2023

    My bad.

    User Password: 123456789

    Master Password: M123456789

     

    Thanks.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    January 17, 2023

    Hi @SYSYSY,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    Would you mind sharing a few pieces of information for further investigation:

    1. The application version of Acrobat Reader Mobile you are using;

    2. The operating system version of Android you are using;

    3. A screenshot of what you see when entering the password.

     

    This would enable us to share the information to the product team to narrow down the approach taken for the investigation.

     

    Look forward to hearing from you.

     

    -Souvik.

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