Skip to main content
Participant
January 5, 2023
Question

Unable to open 256 AES protected PDF via Adobe Acrobat in Android phone

  • January 5, 2023
  • 1 reply
  • 3526 views

Hi

We face an issue that not able to open the 256-AES protected PDF with Android Adobe Acrobat. However, the same 256-AES protected PDF is able to open in either IPhone Adobe Acrobat or Desktop version. 

 

This issue was tested in various brand of the Android phone with Adobe Acrobat, it is facing the same issue. It still prompting to enter password after valid password was entered. 

 

The PDF file was protected by user password & master password. The issue is only happen to user password. Is there any configuration or workaround solution to resolve this issue? 

 

This topic has been closed for replies.

1 reply

Bernd Alheit
Community Expert
Community Expert
January 5, 2023

What is the password?

SYSYSYAuthor
Participant
January 6, 2023

My bad.

User Password: 123456789

Master Password: M123456789

 

Thanks.

S_S
Community Manager
Community Manager
January 17, 2023

Hi @SYSYSY,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Would you mind sharing a few pieces of information for further investigation:

1. The application version of Acrobat Reader Mobile you are using;

2. The operating system version of Android you are using;

3. A screenshot of what you see when entering the password.

 

This would enable us to share the information to the product team to narrow down the approach taken for the investigation.

 

Look forward to hearing from you.

 

-Souvik.