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Eoni-León28498248wu0m
Participant
Feb 20, 2023 2:59 PM UTC
Question

Unable to open a file

Hello gurus!

I'm having some issues with a file on my Android phone. It just doesn't open (stays blank and the app seems to crash) you can't select anything.

I've managed to open the file on my computer and iPad without a problem.

I've attached a screenshot of the app after I tried to open the file.

Any suggestions? 

Regards,

Eoni.

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    1 reply

    Souvik Sadhu
    Souvik Sadhu
    Legend
    Feb 20, 2023 7:03 PM UTC

    Hi @Eoni-León28498248wu0m,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    Would you mind sharing the file with us to reproduce the issue? [Please share it privately if the file has sensitive information. You can click on my profile name-> click the blue button saying "Send a Message" on the next page]

     

    This would help us speed up the investigation to reach a concrete resolution.

     

    Look forward to hearing from you.

     

    -Souvik.

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