Unable to open downloaded file

Forum|Forum|8 years ago
October 8, 2017
2 replies
971 views

Have been using Adobe for quite a while this morning on my Samsung 5. This morning U downloaded a file but when I go to open it, it is telling me there is no app on this device to open the file.

I went to check if app had been deleted but it is still installed. Please help.

Android

This topic has been closed for replies.

S

shashiharan

Participant

Hi unable to open d file

S

shashiharan

Participant

Unable to open file asking password

John T Smith

Community Expert

Ask the file's owner for the password

Adorobat

Participating Frequently

Hi Lynnb,

Sorry for the delay in response.

As you are unable to open a downloaded file on your phone, could you check if the file you are trying to open is a valid pdf file. Try opening another pdf file and see if you are still receiving this message.

Also, if possible, try opening the same file in Adobe Reader desktop application and see if that works.

You may visit the following link which discusses the similar issue:

Why won't some pdf-files open on tablet/phone? [Android]

Thanks,

Shivam

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