Unable to open or forward PDF documents in Samsung Note 9 in WhatsApp

Forum|Forum|4 years ago
June 26, 2021
2 replies
1663 views

I am using Samsung Note 9. I have two accounts of WhatsApp in one mobile where as i am Unable to open or forward PDF documents in one account of whatsapp and the other account is working fine.

Kindly help

Regards

Lucky

This topic has been closed for replies.

Correct answer ls_rbls

Contact the Whatsapp Help Center directly from your app and see if they can identify the issue.

S

steve36507068hzfu

Participating Frequently

To troubleshoot PDF issues in WhatsApp on your Samsung Note 9:

Ensure WhatsApp is updated to the latest version.
Clear WhatsApp's cache and data in your device settings.
Check if there's an update for your PDF viewer app.
Restart your device and try again.
If the issue persists, uninstall and reinstall WhatsApp.

S_S

Community Manager

Hi @steve36507068hzfu,

Hope you are doing well. Thanks for writing in!

When using clone apps on Android, it is nothing but an image of the original application.

Since the second account is mounted on an image, the Android UI does not recognize it as an actual app to share files. This is my understanding of the situation.

However, as suggested above, reaching out to WhatsApp support would be the best option here.

-Souvik