Unable to open or forward PDF documents in Samsung Note 9 in WhatsApp

3 replies
1754 views
Translate

I am using Samsung Note 9. I have two accounts of WhatsApp in one mobile where as i am Unable to open or forward PDF documents in one account of whatsapp and the other account is working fine.

Kindly help

Regards

Lucky

This topic is closed to new replies. Start a new post to keep the conversation going.

ls_rblsCorrect answer

Community Expert

Contact the Whatsapp Help Center directly from your app and see if they can identify the issue.

Technical Generalist

S

steve36507068hzfu

Participating Frequently

To troubleshoot PDF issues in WhatsApp on your Samsung Note 9:

Ensure WhatsApp is updated to the latest version.
Clear WhatsApp's cache and data in your device settings.
Check if there's an update for your PDF viewer app.
Restart your device and try again.
If the issue persists, uninstall and reinstall WhatsApp.

Translate

Souvik Sadhu

Legend

Hi @steve36507068hzfu,

Hope you are doing well. Thanks for writing in!

When using clone apps on Android, it is nothing but an image of the original application.

Since the second account is mounted on an image, the Android UI does not recognize it as an actual app to share files. This is my understanding of the situation.

However, as suggested above, reaching out to WhatsApp support would be the best option here.

-Souvik

Translate

ls_rbls

Correct answer

Community Expert

Contact the Whatsapp Help Center directly from your app and see if they can identify the issue.

Translate

Technical Generalist

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.