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ChadCole907
Participant
January 1, 2024
Question

Unable to open PDF

  • January 1, 2024
  • 2 replies
  • 3166 views

I am trying to open a PDF from an armypubs.army.mil

 

The first error I get is "The document you are trying to load requires Adobe Reader 8 or higher. Etc" (attachment 1)

I did a work around on a windows computer to save it. Sent to my email to try and open on my iPad and I get the error of "This form requires Acrobat Reader DC for Mac or Windows" (attachment 2)

 

I have an adobe pro account, I am using an iPad Pro 12.9 with the M2 chip.

 

Adobe App Version 23.11.01 (20231208.131409)

 

iPadOS is 17.2

 

 

PLEASE HELP!!

    2 replies

    K
    Kamal ram34679450baxw
    Participant
    January 9, 2024

    Unable to open PDF

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    January 16, 2024

    Hi @ChadCole907 @Kamal ram34679450baxw @georgew42079760,

     

    Would you mind sharing a sample file with us? The team is already working on getting the feature to open XFA files on Reader Mobile.

     

    Getting an additional file would help us greatly in expediting the ticket.

     

    Look forward to hearing from you.

     

    -Souvik

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    January 4, 2024

    Hi @ChadCole907,

     

    Hope you are doing well. Thank you for writing in!

     

    The error you see is because of the file type. Dynamic forms or XFA files are not supported on the mobile version of Acrobat and they require the desktop version of either Acrobat Pro DC or Acrobat Reader to view.

     

    -Souvik

    C
    ChadCole907Author
    Participant
    January 7, 2024

    Hello @S. S,


    Thank you for the response. Is there anything in the works for those types of forms being able to be worked on in the mobile apps?

     

    Since most cell phones now a days and tablets are becoming more popular and easier to use versus be at a desk or pulling out a laptop.

     

    Thank you!

    georgew42079760
    georgew42079760
    Participating Frequently
    January 8, 2024

    Foxit for iPad claims to be able to work with XFA (Dynamic) PDFs. I have some advanced XFAs that it would not work with, but that's been a while ago. It might be worth downloading the Foxit demo to see if it will open your file. 

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