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Steven34306208hpul
Participant
Dec 16, 2023 11:33 PM UTC
Question

Unable to print

I'm trying to print a document but I'm unable to. I'm asked for a password. I then fill in the password that i use to to view the document but comes bsck as incorrect. Which password should i use.

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    2 replies

    Souvik Sadhu
    Souvik Sadhu
    Legend
    Dec 18, 2023 3:03 PM UTC

    Hi @Steven34306208hpul,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    Would you mind sharing the PDF with us to check further and assist you accordingly?

     

    Password protected files have different criterias on each levels and how they respond. The behavior is also different for mobile app as compared to the desktop versions.

     

    Getting the file would be a great way to investigate the behavior of the file and share the next steps.

     

    -Souvik

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    Nelsondani
    Participant
    Dec 16, 2023 11:56 PM UTC
    NDAN
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    Nicotra
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