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Otello26084364zc4s
Participant
September 12, 2022
Question

Unable to process cancellation of subscription

  • September 12, 2022
  • 1 reply
  • 316 views
  • Hi, I've been trying forever to cancel my subscription since I don't use it, but it's getting paid for, tried doing it in subscription in apple store but does not show up. How do I cancel it? 
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1 reply

Krutikka D
Community Manager
Krutikka DCommunity Manager
Community Manager
September 13, 2022

Hello @Otello26084364zc4s 

 

I hope you're doing great, and sorry for the issue you've experienced.

 

For cancellation and refund, you need to connect with the particular store you purchased the application from; as Adobe does not issue refunds for purchases made directly through app stores.

For cancellation, please refer to:

For Android - https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#cancel-a-subscriptio...

For iOS - https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#cancel

 

I hope it helps.

 

Regards,

Krutikka

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