Unable to reach files

Question

I have scanned documents by Adobe scan n uploaded to cloud but I am unable to retrieve using mobile data.they are accessible when I connect to wifi.whats the problem.speed was good on mobile data.plz help.thanks.

S_S · Answer

Hello Sunil,

Hope you are doing well. Sorry for the delayed response and the experiemce you had with accessing files from cloud.

It could very well be that the internet provider through whom who are using the mobile data has fluctuations in the bandwidth due to which the site is not able to load up properly or if you are connected to any VPN or if there are any trackers that block specific cache files, you might face issues accessing the sites.

You might want to check the mobile data settings once, restart the device and then try to access the files again.

Thanks,

Souvik.

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