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Shuo24556464hvq5
Participant
May 22, 2022
Question

Unable to restore my purchase again

  • May 22, 2022
  • 1 reply
  • 426 views

Hi All

I purchased full year subscription on 13/05 as my original monthly subscription was unable to be restored. I needed the edit feature to complet one of my work ,so, I have no choice but to purchase again. 
And, today the some issue happened . It is very annoying and I need this to submit my sons home work .

Please could you look into this and update me as soon as possible ?

 

This topic has been closed for replies.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
May 23, 2022

Hello,

 

I hope you are doing well. I am sorry for your experience with the subscription features.

 

Can you try logging in to the document portal and check if the tools work there for you?

Link for document cloud: https://acrobat.adobe.com/

 

If yes, please try the below steps:

1. Log out of Adobe Reader Mobile;

2. Restart the device;

3. Log back in with the same e-mail through which you did on the online portal.

 

Let me know if it helps.

 

Thanks,

Souvik.

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