Skip to main content
JojoS28
JojoS28
Participant
March 28, 2022
Question

Unable to save documents to cloud since last update

  • March 28, 2022
  • 1 reply
  • 2146 views

My iPhone recently updated to the most recent version of reader  22.03.00 (20220315.164653). Since then, I have been unable to save documents to the cloud from my iPhone, which I was able to do previously. I recently also updated iOS to 15.4 (19E241) and I'm using an iPhone 12 Pro Max. I tried signing out and back into acrobat reader, but that didn't solve the issue. 

Error says: Unable to save document to cloud. Scoot has been saved to your device.

 

Thanks

This topic has been closed for replies.

1 reply

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
March 28, 2022

Hi @JojoS28 

 

As you have the latest version of the application, kindly uninstall the app and reinstall it from the apple store and check if that helps.

Note- Make sure you take a backup of the documents on the local storage.

Also, log in to https://acrobat.adobe.com from a browser and check if you can upload or download the documents from there.

 

Thanks,

Harsh

 

M
morgan24326337b04t
Participant
April 8, 2023

Hi @Harsh Vardhan Pareek @JojoS28 

I have same problem.

I thought adobe stuff should know about it . 
Im thinking that it could be new policy of adobe to make people install "adobe creative cloud" App by limiting access to it's cloud service.

I expend lots of time with adobe online customer service chat but they didn't help. 

S_S
Community Manager
S_SCommunity Manager
Community Manager
April 17, 2023

Hi @morgan24326337b04t,

 

Hope you are doing well. Sorry for your experience with uploading files to Acrobat Cloud Storage.

 

The screenshots you shared are design behavior for Acrobat Cloud Storage.

 

To upload a file to Acrobat Cloud Storage, you will need to do so using the Acrobat Reader Mobile application. You can either open the file / see the right of the file name -> click the three dots, -> Upload to Acrobat Cloud Storage (screenshot attached)

 

Hope this clarifies your question.

 

-Souvik

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices