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HariharanRamakrishnan
Participant
December 9, 2019
Question

Unable to save documents to my cloud

  • December 9, 2019
  • 2 replies
  • 478 views

For past 2 weeks Iam unable to save documents to my cloud from my device. Software, app all are updated. Don’t know wats wrong. Can anyone help me . Thanks 

 

 

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2 replies

Meenakshi_Negi
Meenakshi_Negi
Legend
January 3, 2020

Hi there, 

 

Sorry for the delay in response.

 

Are you still experiencing issue in saving the docucments to cloud?

If yes, could you please let us know the Adobe application you are using to upload documents to cloud?

Are you using a dekstop application or the mobile application?

Do you get any error message when trying to saving document to cloud?

 

Please try once to sign in to the Document Cloud account and directly upload the file there.

Let us know how it goes.

 

Thanks,

Meenakshi

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
December 10, 2019

Hi,

 

Please share what are you using (OS, device, Acrobat version) and briefly describe the steps you are following

 

Thank you.

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