Unable to unsubscribe from Acrobat for Samsung Premium

Question

I've been told to go to Google Play and go to subscriptions and unsubscribe, but I only get the "Getting Started" section. My email at Google Play is not the same as the one I used for Acrobat Premium. I have tried to switch to the corresponding email, but Google keeps logging my other email in. I've contacted Google and the told me to contact Adobe. I really need to unsubscribe please!

Ria Tagra · Answer

Hi Cheryl5EED,

Hope you are doing well.

Don’t worry, you can cancel the subscription from your end. Before we let you go do you mind sharing the reason for the cancellation?

For Android.

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.

For step-by-step instructions, see Cancel, pause, or change a subscription on Google Play.

For billing issues or a refund, see Get a refund on Google Play.

Please try the appropriate email address to resolve this.

For more help, you can refer to https://helpx.adobe.com/acrobat/mobile-app-faq.html

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

Regards

Ria

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