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kekabueno
Participant
October 18, 2022
Question

Unable to upgrade plan

  • October 18, 2022
  • 1 reply
  • 276 views

Tenho um plano CONVERT e estou a tempos tentando um upgrade para o PRO, e não consigo. No atendimento a orientação é cancelar meu plano e fazer um novo, perdendo toda a fidelidade q tenho a anos. Essa é a solução?  Corrigir o problema é tão difícil assim?

Então continuamos perdendo... vcs o cliente e eu a possibilidade de mais ferramentas... como pode? Não é mais fácil resolver?

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
October 18, 2022

Hi @kekabueno,

 

Hope you are doing well. Sorry for your experience with upgrading your subscription.

 

The option to upgrade your plan is available through self-serve steps.

 

You may log in to https://account.adobe.com/plans/ -> click on Manage Plans-> then click on Upgrade Plan.

Doing so will give you all the options for upgrading without losing your data.

 

You may refer to the given link for illustrative examples of the steps mentioned above: Learn how to change your Adobe plan or subscription.

 

Hope this helps.

 

-Souvik.

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