Unable to use Acrobat paid features

Question

Hello I also paid twice now for my mobile subscription  this month and it still says I'm a free user. What happening? Help resolve

Amal Jaiswal · Answer

Hi @Sir_Spain

Hope you're doing well, and thanks for reaching out. We are sorry for the trouble.

I have checked your Adobe account linked with the Adobe ID you are using on this community, and I am unable to track any active/paid plan. If you have used a different Adobe ID for the purchase, please log out of the application, log in with the correct Adobe ID, and check again.

If it still doesn’t work, please confirm if you have purchased the plan from App Store, Play Store, or Samsung Store. For further investigation.

~Amal

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