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Daniel32335302f3zl
Participant
January 22, 2024
Answered

Unable to use Adobe Acrobat app

  • January 22, 2024
  • 1 reply
  • 636 views

I get this message immediately after downloading Acrobat Reader for android. I have no chance to sign in or anything and all permissions are on

    This topic has been closed for replies.
    Correct answer S_S

    Hi @Daniel32335302f3zl,

     

    Hope you are doing well. Sorry for your experience!

     

    It looks like you are using an account managed by your organization. 

    Would you mind following the below steps:

    1. Go to Phone Settings-> Apps;

    2. Click on Acrobat-> click "Storage"-> click "Clear Data."

    3. Once done, restart the device and then try again.

     

    Hope this helps.

     

    -Souvik

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 22, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community bugs">
      S_S
      Community Manager
      S_SCommunity ManagerCorrect answer
      Community Manager
      January 23, 2024

      Hi @Daniel32335302f3zl,

       

      Hope you are doing well. Sorry for your experience!

       

      It looks like you are using an account managed by your organization. 

      Would you mind following the below steps:

      1. Go to Phone Settings-> Apps;

      2. Click on Acrobat-> click "Storage"-> click "Clear Data."

      3. Once done, restart the device and then try again.

       

      Hope this helps.

       

      -Souvik

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