Unable to use premium after subscribing

Question

So I subscribed for Adobe Acrobat Reader premium on 8 May 2021 because I wanted to be able to edit PDF. Luckily for me I noticed it didn't work during the 7 day trial period. Whenever I tried to edit it will take me to the subscription page and when out of frustration I click subscribe it will tell me I already subscribed! And yet I can't edit anything. Very frustrating. I've cancelled my subscription. Very poorly developed in-app purchase system.

Ria Tagra · Answer

Hi @Dsaynt  Hope you are doing well.We are sorry, you're having difficulties. Please help me with few details to understand your issue better.Make and model your device?Screenshot of error?Ping me your Adobe ID in a private message to check your subscription details. Try to sign out and sign in back to your account. Do the following to restore your subscription:Tap the profile icon.Tap Subscriptions or Manage subscriptionsTap Restore Purchases.For more help refer to: https://helpx.adobe.com/acrobat/mobile-app-faq.html Let us know how it works at your end. If you have any further queries please feel free to reach out to us. We would be more than happy to assist you.RegardsRia

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