Unable to use premium feature

Forum|Forum|3 years ago
July 19, 2022
2 replies
9783 views

I'm on iOS device; keeps saying subscribe now but I have an active subscription!! Very annoying because I have papers that need to be signed in a timely fashion and sent back over .. seeing multiple ppl having this issue is NOT OK!!! Ppl pay for these services and use them on a daily

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Rosita25824480o1n8

Participant

I also have this problem, i have paid till 16-01-2023

S_S

Community Manager

@Rosita25824480o1n8 Hi,

I checked your account and saw an active subscription for Acrobat Premium. Would you mind sharing the method you are using to log in to the account?

Thanks,

Souvik.

S

skoob25827855h3fr

Participant

Every single time I have to use adobe I have to cancel my apple subscription and do a free trial just to use something I've paid for; FOR MONTH?! I've been going back and forth about this issue since June !!!

S_S

Community Manager

Hello Shameece,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

I checked with the registered email address in the community and could not find an active subscription on the account.

If you have any other email addresses, please provide it to me over a private message so I can check the subscription status and revert.

Thanks,

Souvik.

S

Shameece25310867axk4Author

Participant

It's the same email here on file I have the screenshots of the active subscription; I also see numerous ppl w the same issue !! And this is also your response to them as well

S_S

Community Manager

Hi,

I am sharing some information over private messages. Can you please check and revert accordingly to it so we can proceed further.

Thanks,

Souvik.

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