Unable to use premium service

Hi,

I have subscribed to premium service but I can't use the the premium functions at all. Please help.

Correct answer Amal.

Hi there

Hope you are doing well and thanks for reaching out.

I have checked the Adobe account linked with the Adobe ID you are using on this community and unable to track any active/paid subscription.

Please try to restore the purchase via the Acrobat app. Tap on the profile > Subscriptions > restore Purchase and see if that helps https://helpx.adobe.com/acrobat/mobile-app-faq.html

If you think you might have used a different Email ID to subscribe to the Acrobat Premium please share it with us for further tracking it down.

Correct answer

Community Manager

Hi there

Hope you are doing well and thanks for reaching out.

I have checked the Adobe account linked with the Adobe ID you are using on this community and unable to track any active/paid subscription.

Please try to restore the purchase via the Acrobat app. Tap on the profile > Subscriptions > restore Purchase and see if that helps https://helpx.adobe.com/acrobat/mobile-app-faq.html

If you think you might have used a different Email ID to subscribe to the Acrobat Premium please share it with us for further tracking it down.

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